Self-service support
Downloads, FAQs and direct contact for partners and end-users.
Typical support includes JPEG for photos, MP3/WMA for music and DAT/MPG/VOB/MP4 for video. Confirm the exact SKU datasheet for your model.
Check that the card is inserted correctly and uses a supported format. Unsupported picture formats or incorrect insertion will prevent display.
Yes. We offer ID/MD design, tooling, firmware and packaging customization for tablets, phones, frames, wearables and appliances.
Yes — we maintain European warehouse stock for selected robot vacuum models with OEM options and after-sales support.
Phone (Shenzhen)
Monday – Friday, GMT+8 business hours
+86-755-8299 8313
Phone (Europe)
Munich office — EU partners
+49 89 61519989